DentalMantraa – Return & Refund Policy

Last Updated: 18-04-2024

I want you to have a reliable and trouble-free experience when you purchase dental products from DentalMantraa. If there is an issue with your order, this policy explains how I manage returns, replacements, and refunds.

1. Return Eligibility

You can request a return if all points apply:

• The item delivered is damaged, defective, or incorrect.
  
• The item is unused, unopened, and in the original packaging with all accessories.
  
• The request is submitted within 10 days of delivery.
  

Products that are opened, used, or tampered with cannot be returned due to medical and hygiene safety standards.

2. Items That Cannot Be Returned

Certain products are not eligible for returns because of safety regulations, equipment handling, and sterilization requirements.

Non-returnable categories include:

Equipments
Dental Chairs, Dental Compressors, UV Chambers, Autoclaves, X-ray Units, RVG Sensors, Model Trimmers, OPG / CBCT Machines, Apex Locators, Endomotors, Ultrasonic Cleaners, Scalers, Micromotors, Implant Motors / Physiodispensers, Bleaching Lights, Light Cure Units, Amalgamators.

Products directly used on patients
Tooth crème or mousse, MRC/Orthodontic trainers, Water flossers, Chin caps, Headgear, Face masks, Myofunctional appliances.

If a product is out of warranty or crosses the 10-day return window, I cannot accept it for return.

3. Replacement Policy

If the product is inspected and confirmed defective or incorrect, I will provide a replacement of the same model without extra charges.

I may first troubleshoot the issue through:

• Video call
  
• Phone call
  
• Technical support team
  

If an item requires frequent rectification, repair charges may apply as per Terms & Conditions.

If replacement cannot be processed for any reason, a refund will be issued.

4. Return Pick-Up and Product Check

If pickup service is available at your address, I will arrange the return pickup. If not, I will share the nearest drop-off location.

After receiving the item, I will check:

If the item fails inspection, the return will be rejected and the product will be sent back to you.

5. Refund Process

Refunds are processed only after the returned item is received and inspected.

• Refund time: within 7 working days
  
• Mode: same as original payment
  
• If prepaid → refund to bank/UPI/card/wallet
  
• If COD → refund credited to your DentalMantraa wallet
  
  

Shipping charges are not refundable.

6. Order Cancellation

You can cancel the order before dispatch.
Once shipped, cancellation is not possible.

Refund for cancelled orders takes 3–5 working days.

7. How to Request a Return / Replacement / Refund

You can reach me through:

📧 Email: [add email]
📞 Phone/WhatsApp: [add number]

Please share:

• Order ID
  
• Reason for return
  
• Photos of the product
  
• Parcel opening video (required for damage/defective cases)
  
  

8. Delivery and Courier Issues

If the order is delayed, not delivered, or lost in transit, I will verify it with the courier.
Based on confirmation, you will receive:

• Replacement
  
   or
  
  
• Refund
  
  

6A. Time Limit for Cancelling a Confirmed Order

• If your order is confirmed, you have 3 days to cancel it. 
  After 3 days, cancellation is not possible because the item moves to processing, packaging, or dispatch stage.
• (And the next headings continue as before)

6. Order Cancellation

• You can cancel the order before dispatch.
  Once shipped, cancellation is not possible.
• Refund for cancelled orders takes 3–5 working days.